Aweber was one of the very first auto responder systems available, and has grown in popularity over the years. They use a “double opt in” policy for all accounts. Meaning: Your subscribers must “confirm” they requested to be on your list.

Double opt in is very important for 2 reasons: 1) Spam complain reduction — subscribers can’t be added without requesting AND confirming, thus, “spam traps” cannot be added to your list, without a confirmation. 2) Subscriber Engagement — if a subscriber goes through the trouble of confirming their request, you can be assured that they REALLY want to hear from you (it was not an impulse decision that they’ll forget about), thus, your sales process is more likely to convert.

The service is very inexpensive and very simple to use. At $19.95 per month, you really can’t go wrong with this solution. (NOTE: They offer a FREE 30 day trial.)

The setup process uses an easy-to-understand, step-by-step wizard, and you can (a) create a list, (b) create a webform, (c) create a confirmation message, (d) create a “thanks for confirming subscription” message, and (e) create your follow up email messages in minutes. It’s very easy, and straight-forward.

Aweber has been known for years as a great AutoResponder service, but over the years, this service has grown to a full-fledged, full-featured email marketing solution –and I understand that more features are on their way.

In summary: Aweber is a GREAT Autoresponder solution, and when you need more features that are not available in simple “autoresponder-only” services, then you won’t have to move to another service provider: simply begin using the other included features found in your Aweber account.

Thus, you only pay once for the software, install it on your servers — and it’s yours. It’s fully customizable, and you have complete control over the interface that you see, and what your subscribers see.

LOADS of templates and step by step instructions make this really powerful software very impressive.

This is not just a simple autoresponder system, by the way. It’s a full-featured email marketing system, that has robust features in every area of email marketing — it just so happens to be extremely good at managing your autoresponders, too.

This software isn’t exactly cheap — but you get what you pay for. At $495 a single user license, this software is for professional websites or newsletters that want top notch “in house”, “hosted on my own servers” software.

Take a look at the video demo, and Interspire Email Marketer”>give this powerhouse “private labeled” email marketing / autoresponder software solution a shot.

One of the main reasons:  Simplicity in use.

All of that starts with the creation of forms to put on your website.  It is a piece of cake, and the forms look really good.

Watch this short video to see for yourself, why I choose Aweber.

Get Started Today For Only $1! – AWeber Communications

Want a super-simple (and completely automated) way to send new content to your subscribers?

…then RSS to Email is the feature you need in your autoresponder software vendor.

I use Aweber to do this, and they do so brilliantly!

It’s super easy to setup and completely automated.  I simply write a blog post, and my subscribers get an email with my blog post, or a digest of my latest posts.  This is a must-have feature for your autoresponder software.

Simple RSS to Email by AWeber Communications

Declan Dunn is a brilliant marketer, and has been teaching online marketing best practices ever since I can remember.  As you may know, I’ve been an internet marketer (and technology provider, including email software) since 1996.  I’ve had the pleasure of meeting Declan in 1998-ish and have gotten to know him quite well over the years.  He’s a really smart guy, and he knows his stuff!

Reviewer’s Website: http://www.adtrackresponderpro.com

Software Title: Autoresponder Software – AdTrackResponderPRO

Website for this Software: http://www.adtrackresponderpro.com

ASP or Self Hosted Solution?: Self Hosted

Reliable Autoresponder Software with powerful php script. No monthly fee and no increasing cost as your list grow. The support is Top-Notch!

Reviewer’s Website: FiledownloadHQ.com

Software Title: Autoresponder 365

Website for this Software: http://autoresponder365.com

ASP or Self Hosted Solution?: Self Hosted

Autoresponder365 is a powerful email marketing script.

You can create unlimited e-mail messages and autoresponders, which are automatically sent out to the subscribers of your mailing list at different time intervals.

The script also allows you to create and assign an auto responder to a mailing list, so when someone sends an e-mail to the auto responder, they are automatically added to the mailing list, and follow ups begin.

The script allows for unlimited subscribers and unlimited autoresponders.

There are no monthly fees, just a one time payment of $97.

The software is amazingly fast and easy to use and comes with outstanding tech support.

Website for this Software: Simplycast.com

ASP or Self Hosted Solution?: ASP (Hosted Solution),

Build profitable relationships with subscribers using a sequence of automatically delivered emails called AutoResponders (a.k.a drip email marketing).

SimplyCast offers an unlimited free trial so you can test out the service before upgrading to a larger package.

Easy to setup and easily ties into our email marketing software and powerful list manager.

Reviewer’s Website: http://icontact.com

Software Title: iContact

Website for this Software: http://icontact.com

ASP or Self Hosted Solution?: Both

icontact is a good option.

Very flexible, but takes a little work to get started. Not for a total newbie, but great for expert affiliate and email marketers.

Doing customer service with autoresponders is just as important if not more so, than doing it in person.  Obviously you can’t crawl through the internet and help your customers out and you certainly cannot go to where ever they are living, as most likely they are all over the country, if not the world.  So, no there is no way to deal with them personally, but what you can do is find the next best thing, and that is the autoresponder.

Doing good customer service with an autoresponder is really quite simple.  You set up a campaign in whichever autoresponder you belong to that does the customer service for you.  When your new customer places an order, your autoresponder automatically sends out a receipt for it.  Then if you are wise, it will also send out a “thank you” email and the information they need to download it.  Remember, this happens whether you are logged into your account or are on vacation in some tropical paradise!

The problem at that point then becomes what if the customer has more questions or problems and you are no where near your computer?  For instance, a customer is new to the internet and sees your product and thinks, “Ah this is what can help me.”  He orders and pays his money.  He even gets the receipt, the “thank you” email and the way to download it.  But what if it is in a PDF file and this person does not understand how to download it?  He does not know what “right click and save as” means?  He needs additional help and yet there is no one there to help him, he only has the autoresponder.

This is when you can go the extra mile.  Set up another customer service with autoresponder campaign, an make sure he has your support@autoresponder address.  When he writes to it, your autoresponder will kick in and send out an instant message.  It will say, “We have received your email message,” and will get back to you and then tell him when.  Most often this will give your customer the peace of mind he needs and he will wait the specified time for the assistance he needs.

You can see the problem if he emails the support address and gets no reply?  He will most likely become upset and possibly want his money back without ever even seeing the product.  This could mean the difference between making a sale and not making one.  Even if he didn’t ask for his money back, you still have a customer who is dissatisfied and no one wants that.

It is important that you think through the whole ordering process from start to finish and try to take care of any potential problems before they happen.  Your customers will appreciate it and probably come back time and again to purchase more from you.  Get an autoresponder set up with the messages that you want sent and when, and let you customer service with autoresponder address the problems for you.  You will find that your customers are more satisfied with your customer service, all because you took the time to have an autoresponder handle their problems right away.